Frequently Asked Questions

You can book directly through our website by selecting a treatment or package and clicking "Book Now," message us on WhatsApp, or contact us by phone. See our Contact page for all options.

Yes — we recommend booking at least 24 hours in advance to secure your preferred date and time, particularly for packages, couples' treatments, and weekend appointments.

Yes. For group bookings, corporate wellness visits, or special occasions, please contact us directly via WhatsApp or the inquiry form so our team can coordinate availability.

Yes. If you book via our website form, you'll receive an on-page confirmation and a follow-up message from our team to confirm your appointment time. If you book via WhatsApp, confirmation happens directly within your conversation with our team.

Yes — you're welcome to request a specific therapist when booking, subject to availability. Simply let us know via WhatsApp or in your booking form message.

Our spa treatments (massage, Hammam rituals, body scrubs) are focused on relaxation and wellness, while our medical aesthetic treatments (LED therapy, chemical peels, HydraFacial, vitamin infusions) use advanced technology and technique to deliver targeted, results-driven skin outcomes. Many of our facials combine both. See our full Services menu for details.

Every treatment listing on our website includes an "Ideal Client" guide to help you self-select. If you're still unsure, message us on WhatsApp and our team will recommend a treatment based on your goals.

LED Light Therapy uses specific light wavelengths to target concerns such as acne, inflammation, and signs of ageing. It is a non-invasive, widely used treatment offered as a standalone facial or as an add-on to several of our facial treatments.

Yes. Treatments such as Skin Tag Removal, Chemical Peels, and Vitamin Infusions require a consultation to assess suitability before treatment and pricing are finalised. This ensures every treatment plan is safe and personalised to you.

Yes. Harmony Flow Massage, Intense Muscle Relief Massage, Warm Gem (Hot Stone) Massage, and Aroma Bliss Massage are all available in single and couple formats. See our Massage Therapy menu for full pricing.

Yes — our Pre/Post-Natal Massage is specifically designed for expectant and postpartum clients. Please inform our team of your trimester and any specific concerns when booking.

We recommend arriving a few minutes before your appointment time, avoiding heavy meals immediately before treatment, and communicating any allergies, sensitivities, or health conditions to our team in advance.

For facials, chemical peels, dermaplaning, or LED therapy, avoid sun exposure and active retinoid/exfoliating skincare products in the days leading up to your appointment. Our team will provide specific pre-treatment guidance based on your chosen service.

Comfortable clothing is recommended. Robes and any treatment-specific attire will be provided where needed.

Yes — please disclose any allergies, skin conditions, pregnancy, recent treatments (such as peels or injectables), or medical conditions before your session begins, so your therapist can tailor the treatment safely.

We require at least 24 hours' notice to cancel or reschedule your appointment. Cancellations or no-shows within 24 hours of the scheduled time may incur a cancellation fee of 50% of the treatment price, or forfeiture of any deposit paid.

We recommend arriving 10–15 minutes before your scheduled appointment. Arrivals more than 15 minutes late may result in a shortened session at full price — to protect the schedules of clients booked after you — or may require rescheduling, depending on the treatment.

Due to the personalised nature of our treatments, services already rendered are non-refundable. Unused sessions within a prepaid package may be eligible for credit toward a future visit within 6 months of purchase, at management's discretion.

Individual treatment rooms are reserved for the client receiving treatment. Couples treatments are available where both guests are receiving service — see our Couples Packages.

Standard facials, massages, and body treatments are available to clients aged 16 and above (with parental consent for minors). Advanced medical aesthetic treatments — including chemical peels, LED therapy, vitamin infusions, dermaplaning, and waxing — are reserved for clients aged 18 and above.

We accept cash, bank transfer, and major debit/credit cards.

A 50% deposit is required to secure bookings for packages, couples' treatments, and group visits. Single treatments may be paid in full at the time of service.

All prices listed on our website are final treatment prices in Nigerian Naira (₦). Applicable government taxes (VAT), where relevant, are included in the price shown and will not be added as a surprise charge at checkout.

Yes — RJ4 Medspa gift cards are available for any treatment or package amount and make an excellent gift for birthdays, anniversaries, or special occasions.

Packages bundle multiple treatments into a single, better-paced visit at a fixed price, often at better overall value than booking each service separately. See our full Packages menu.

Several packages include a "Choice of" component (e.g., Choice of Massage, Choice of Facial), allowing you to select your preferred treatment within that category at time of booking. Full package substitutions outside these choices are not standard but can be discussed directly with our team.

Yes. We offer dedicated Women's, Men's, Couples, and Birthday packages, each designed around the needs of that audience.

Yes, our packages make excellent gifts, particularly our Birthday Packages. You can purchase a gift card for any package or treatment amount.

RJ4 Medspa is located at 64 Adeola Odeku Street, Victoria Island, Lagos 106104, Nigeria. See our Contact page for directions.

We're open Monday to Friday, 10:00 AM – 6:00 PM, and Saturday, 11:00 AM – 6:00 PM. We're closed on Sundays. See our Contact page for full details.

RJ4 Medspa is wholly owned by Taurus Holding Group Ltd, a diversified Nigerian conglomerate headquartered in Ikoyi, Lagos. Learn more on our About page.

Yes. RJ4 Medspa offers dedicated men's services including the Gentleman's Facial, men's Hammam pricing, and Men's spa packages (Prestige and Alpha).

RJ4 Medspa is a medical spa — a category that combines luxury spa therapies with medical-grade aesthetic treatments delivered by trained professionals, distinct from a traditional beauty salon. Learn more on our About page.